This review came in from Larry H. who was having issues with his transmission. After unsuccessfully trying to resolve the issue at another dealership, he brought his 2009 Altima in to Earnhardt Nissan Service Advisor, Keylon Henrichs.
Let me start by saying that my experience with Earnhardt Nissan Service Department was a pleasure compared to dealing with Power Nissan. Back in September 2012 I contacted Power Nissan in reference to a transmission problem on my 2009 Altima. Power was informed of the problem with the transmission, shown a video of what it was doing and refused to repair the vehicle even though it was under an extended manufacturers warranty due to transmission problems. They stated that the car was doing what it was designed to do, which meant that when I was driving on the highway it was supposed to send the transmission into safe mode and shutdown the vehicle.
They had the car for three days and did nothing to it. They first stated they were going to replace the transmission under warranty but then called back and stated they could not do anything to the car. I was incensed with their explanation and attitude towards the repairs needed and they pretty much abandoned us. I was so impressed with Earnhardt service department, they new exactly what I was experiencing and quickly diagnosed that a new transmission was needed. They completed that work in one day after receiving the transmission. My faith in the auto industry has been restored. There are still dealers that are worth going to for repairs. Thanks Earnhardt for your assistance with this. Thank you service department for not treating us as if we were idiots and nothing was wrong.
It was greatly appreciated and we will be dealing with Earnhardt in the future.